FAQ

Our products

What are your toys made of? 

All our toys are made of platinum cure silicone, which is non-porous and body-safe. For colorants, we use ethically sourced cosmetic mica and silicone pigments. 

How do I clean my toys? 

You can wash them with silicone-free soap and water. For a deeper clean, you can submerge them in boiling water for 10 minutes or soak them in a 10% bleach solution for 20 minutes. Do not boil bleach; doing this will release toxic gas.

How should I store my toys? 

Do not store platinum cure silicone toys next to PVC, “jelly” toys, or non-platinum cure silicone toys, as contact with these materials can compromise the integrity of your toys. Cotton bags are a good storage solution keep your toys dust-free. 

What do your different firmnesses feel like? 

This is slightly subjective, but generally medium (00-50) silicone feels similar to unflexed muscle, soft (00-30) silicone feels similar to a gel shoe insert, and super soft (00-20) silicone feels similar to a gummy candy. Larger toys will feel firmer than smaller toys cast in the same silicone, and textures will feel more pronounced in firmer silicone. Note that there is some variation in the way silicone cures due to temperature, humidity, pigments, batch formulation, etc. Therefore, not all toys of a given firmness will feel exactly the same, but they will be within a general ballpark. Should they occur, significant deviations from expected firmness will be noted in individual product listings. 

Which lubes can I use with my toys? 

We recommend using water-based or oil-based lube, as silicone-based lube may damage our toys. 

Shopping

Can I request a custom or guided surprise toy? 

We typically do not offer customs or guided surprise toys. If you see someone with one, they probably received it in a giveaway or other special event. 

What about made to order toys? 

Presently, we do not have the manufacturing capability to do anything other than drops. Please check our twitter for drop date announcements. 

What is a flop? 

A flop is a toy with an aesthetic imperfection that does not impede usage, though some may require extra care when cleaning. Flops can include nicks, tears, air bubbles, and pigment freckles. All flops sold are still safe to use, and the exact nature of any flops will be disclosed on the product listing. Flops are sold at a discount to reflect these imperfections. 

PLEASE NOTE: All our toys are handcrafted items and as such, they may have some small surface texture variations or scuffs as a result of the mold making process. While these will be noted, mold texture variations are not considered flops as the toy has cured that way and is therefore in no way structurally compromised. 

Can I cancel my order? 

We accept order cancellations within one hour of the time your order was placed. Be advised that we will charge a 10% restocking fee. 

Can I return my order? 

Due to the personal nature of our items, we cannot accept any returns. If you feel there is a problem with your order, please contact us.

I think my toy has a flop that wasn’t mentioned in the listing. What do I do? 

Please reach out to us with photos of the issue and we will do our best to help you. Please note that we can only help you if the toy is still in its original bag, as otherwise we can’t determine the origin of any nicks, bubbles, or divots. 

Shipping

Where do you ship? 

We ship almost anywhere in the world. Apologies to our friends in Germany, China, and Russia, or countries where sex toys are illegal - for logistical reasons, we are not currently able to offer shipping to these countries. We also do not wish to do business with re-shipment facilities. All orders we suspect to be using a re-shipment facility may be cancelled and refunded, Please note that all international shipping is at the buyer's own risk. We assume no responsibility for packages that are lost or damaged by the mail carrier. 

 

Do you ship discreetly? 

Yes. All our products are shipped in a plain cardboard box. Our return address is simply our very generic-sounding LLC name and a PO box address. For international orders, we will write “sculpture” on the customs declaration. 

Do you offer address changes? 

Yes, if you contact us within 12 hours of placing your order. If you are requesting an address change because a friend purchased a toy for you, we will need confirmation from both parties involved before going through with the address change.

Will you combine shipping? 

At this time, we do not combine shipping for those based in the US. For international customers, we will offer combinations as long as you contact us within 12 hours of placing your order. We will refund any shipping overage, but we will retain a $2 processing fee. 

My package tracking says it was delivered, but my package hasn’t arrived yet. What do I do? 

Please contact your local post office first, as they will have more resources to help with this than we do. We can try to get involved if your postal service is unhelpful, but chances are they simply mistakenly marked it as delivered. 

I was sent the wrong toy. What do I do? 

On the off chance this happens, please do not unbag the toy. Chances are if you got the wrong toy, someone else did too. If you let me know about this mixup, I can get in contact with the other party involved and we can all figure out a solution. 

Miscellaneous 

Will you sell your “megaflops” as display pieces? 

We do not feel comfortable selling megaflops (toys with defects that render them unsafe to use) to anyone, as we cannot guarantee they will not be resold to someone who would try to use them. All megaflops get to live out their days in the megaflop sanctuary in our studio. 

I am a content creator and/or sex toy reviewer. Can you send me a toy to feature? 

Possibly. Please use our contact form to send us a message, including details about the size of your platform and what you want to feature in your content. There are many awesome content creators and bloggers out there, but only one of us. Therefore, emailing us is not a guarantee we will work with you. 

 

How many dildos would a woodchuck chuck if a woodchuck could chuck dildos? 

According to wildlife experts (who shall remain unnamed on this site, for obvious reasons), a woodchuck can chuck 35 cubic feet of dirt in a day, which is approximately 700 lbs. Assume a hypothetical dildo uses 500 mL of Ecoflex 00-30. According to Smooth-On, this dildo would weigh 1.17 lbs. Therefore, the average woodchuck could chuck about 598 of these hypothetical dildos per day. Imagine what those drops would be like!